Privacy Policy


Introduction

This notice provides you with information concerning our collection and use of personal data. If you have any queries regarding this statement, please do not hesitate to contact us.

Legal basis

We collect, control and process personal information because this is necessary to provide you with information, answer any queries you may have and for the provision of our services to you. Contractual necessity is therefore the lawful basis for collecting, controlling and processing personal details and those of your employees and service providers other than sensitive personal data for which individual consent is required. We do not normally request or process any sensitive personal data.

Sensitive personal data:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic data
  • Biometric data
  • Data concerning health
  • Data concerning sex life or sexual orientation

We would discuss with you the need for the provision of sensitive data before you provide this information. The subsequent provision of sensitive personal data will be taken as consent to this processing.

It is entirely up to you as to whether or not you choose to provide us with any personal information. If you choose not to, we simply may not be able to assist you.

We do not use your personal data for marketing purposes nor will we share your data with any other organisation for marketing purposes.

What data we collect & what do we do with it

Working with us

We collect and use information about you and your clients, which will include personal data in order for us to provide services to you. In order to communicate with you about our services we will require your contact details including email addresses. Your name and email and information relating to the work we undertake for you will be processed and stored.

Sharing the data

In order to fulfill our obligations under any contract for services we will need to share your data with third party Data Controllers and Data Processors.

Data Controllers

This will include:

  • Product & service providers in relation to investments, plans and pensions.
  • Our compliance services.
  • The Financial Conduct Authority.
  • The Financial Ombudsman Service.
  • Any other regulators where so required.

We also use external Data Processors that will hold information for the following purposes:

  • Research
  • Secure file sharing
  • Data backup
  • Communications
  • Accounts
  • Forecasting
  • Record Keeping
  • Regulatory Compliance

All external processors are only permitted to process the data in line with our instructions.

Data processors privacy

Below is a list of the processors used and the types of information processed. Please note that the Privacy & Security policies of the processors are aimed at the controllers who use them and may be updated.

 

Processor Type of processing & data
Google We also use Google Analytics to monitor details about web searches and website interaction.
Dropbox We use Dropbox to securely share files and documents that contain or may contain personal data pertinent to the work we undertake for clients and for our staff.
SelectaPension We use SelectaPension for research and enter personal information to conduct research and analysis.
Financial Express We use Financial Express for research and enter personal information to conduct research and analysis.
Synaptics We use Synaptics for research and enter personal information to conduct research and analysis.
Iress We use Iress for research and enter personal information to conduct research.
Moneyscope We use Moneyscope for research and enter personal information to conduct research and analysis.
E-Innovate E-Innovate host our website and provide some email services to us.
Microsoft We use Microsoft to provide our email service.

In all cases we seek to minimise the amount of personal data shared. It is essential, that we can identify you quickly and easily so information shared may be identifiable as your personal data. We will not share your personal information in any other circumstances than those necessary for the provision of service to you or where we are required to do so by law.

Where we store your Personal Data

All the data that we collect and store on a cloud-based server is encrypted. Such servers are located either in the EEA or US. If this is a US based server, this will be covered by the EU-US Privacy Shield. Data may also be stored with our listed processors under contract.

We also store data on computers and encrypted back-up drives located within the UK.

Marketing

The information we collect about you is used solely for the purposes for which it was provided. We will never use your data or share it for marketing purposes.

Your rights

Under data protection law you have the right to ask us for a copy of the information we hold about you, and to have any inaccuracies corrected or removed.

You may ask us to delete or cease processing all personal data held by us or any processor with which we have shared your data. We may not always be able to comply with a request for deletion, but you can ask us to cease processing your data.
In addition you have the right to be informed about the data we collect, where is located and with whom it is shared and the processing we undertake and to question any automated decision making processes.

To do this, or if you require more information please either contact us in writing, by telephone or email.

We have the right to inspect any documents or data held by you as the data controller which are or could be relied upon by either party, or are pertinent to, a claim or potential claim brought by the data controller or any third party, subject to reasonable notice and such access should not be unreasonably withheld.

Complaints

We are registered as a Data Controller in the UK with the Information Commissioner’s Office. Click here for more information.

 Contact

For any queries about data protection please contact:

Contact name Nathan Fryer
Address Shire Place, First Floor Suite, 27 St. Johns Rd, Earlswood, Redhill. RH1 6DS
Telephone 01737 470123
Web plan-works.co.uk
Email nathan@plan-works.co.uk

IP Addresses and Cookies

Our website uses cookies purely to enhance your experience. A cookie is a piece of information that is stored on your computer’s hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.

Vital cookies

Ones that are essential to the operation of the website. These cookies enable a site to remember text entered in a page within the same session or to remember whether a user is logged in or not, the site cannot function without them.

Performance cookies

Performance cookies, which collect information about website usage to enhance the web experience. Examples of these include website analytics (i.e. Google Analytics) and ad-response rates (where data is collected exclusively for calculating click-through rates). They do not collect information that can identify a particular visitor. These cookies are usually persistent and have fairly long expiry rates.

Functionality cookies

These remember the choices that users make within a web page, such as usernames, language or region to provide an enhanced, more personalised web experience. They cannot track your activity on other websites and are anonymous.

Advertising cookies

Targeting or advertising cookies collect information about your browsing habits to tailor third-party advertising to meet your interests. They are usually placed by advertisers with website operators’ permission. We do not use this type of cookie.

Any changes we may make to our privacy policy in the future will be posted on our website where appropriate or may be notified to you by post or e-mail.